No Refund Policy
Important Notice: Due to the immediate digital delivery and non-returnable nature of our digital downloads (PDF files, printable activity packs, and digital templates), all sales are final and non-refundable once an order is placed and access is granted.
Why We Have a No Refund Policy
Unlike physical goods that can be returned in original condition, digital downloads cannot be revoked, returned, or deactivated once received. Immediately upon completing checkout, you receive on-screen download links and an automated email containing permanent access to your vector PDF files. Because instant access is granted immediately, all purchases are non-refundable. We do not provide cash refunds, partial refunds, or exchanges.
Technical Assistance & File Support
While all sales are strictly non-refundable, we are committed to making sure you receive complete, working files. If you run into any technical difficulty:
- Download issues: If your download link expires, fails, or you cannot open the PDF, contact our team and we will re-send direct alternate download links to your email address.
- Home printing guidance: We provide guidance on printer dialog settings, paper weights, and scaling options (US Letter & A4) to ensure your prints come out sharp and clean.
- Accidental duplicate purchases: If you accidentally submitted an order twice for the same product, contact us with both order confirmation numbers so we can review and resolve the duplicate transaction.
Contact Us
If you have questions prior to purchase or need help accessing your downloads, please email us at hello@idigitly.com with your order number.